Booking terms and privacy
Draft for review. Replace with terms approved by your legal adviser for each operating company.
Who you book with
Kwltrips sells travel provided by airlines, rail and bus operators, accommodation owners, tour operators and taxi drivers. Each provider's own conditions also apply.
Combined journeys
When we combine transport from different providers (for example a flight and then a train), each part is a separate ticket. We only offer connections with what we consider enough time to change, but a delay on one part does not automatically protect the next. If you are delayed, contact us immediately and we will help you rebook.
Prices and payment
Prices include taxes and our service fee and are shown in the currency you choose. Payment is taken on our website and in the kwltrips app through Revolut (and Stripe or Razorpay where used); we never see or store full card numbers or security codes. A booking is confirmed once payment succeeds and each provider confirms.
Changes, cancellations and refunds
Each offer shows whether it is refundable before you pay. Changes, cancellations and refunds are handled only by the Kwltrips team during working hours, not online. Send a request from your booking page or through the assistant and we will reply by email. Refunds go back to the original payment method. Your statutory rights, including rights under EU Regulation 261/2004 for flights, are not affected.
Taxis
Taxi prices are fixed when you book. Live tracking of your driver and chat with them are available in the kwltrips app. Your location is shared with your driver only for the ride.
Partners
Property owners and tour operators who list with us are responsible for the accuracy of their listings, photos, prices and availability, and agree to Kwltrips' commission and partner terms.
The travel assistant
The assistant is an AI system. It searches real offers, can look up your bookings when you are logged in, remembers travel preferences you share, and passes requests to our team. It cannot cancel, refund or take payment. Always check details before paying.
Privacy: your data
What we collect: your name, email and mobile; travellers' names and, for flights and car rental, dates of birth; booking and payment records (card brand, last 4 digits and expiry, never the full number); travel preferences you save; messages with drivers and the assistant; your location when you book a taxi (for the pick-up point) and, for drivers, while they are online; photos partners upload.
Why: to make and manage bookings, take payment, prevent fraud and support you. We share only what each airline, hotel, driver, tour operator or payment company needs for your booking. We don't sell your data or use it for advertising tracking.
Security: connections are encrypted (HTTPS); mobile numbers and payment references are stored encrypted; staff access is limited and logged.
How long: your account data until you delete it; booking and payment records for as long as tax and consumer law require.
Your rights: you can see and correct your details in My account, and delete your account any time in My account › Preferences (website) or Me › Delete my account (kwltrips app). For a copy of your data or any question, contact support. EU and UK residents can also complain to their data protection authority.